If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. Follow these steps and try to connect your device again after each step.

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View your device in iTunes. Make sure that you have the latest version of iTunes. If you're using Windows or macOS Mojave or earlier, your device will show in the upper-left corner of the iTunes window. If you don't see your device on your computer, learn what to do. If you have multiple devices connected to your computer, click the device icon. Remote Access and Support Solutions. ShowMyPC offers easy and reliable remote PC access, remote support, screen sharing, and Enterprise workplace collaboration tools. Do not accept help from unknown callers. Share password with trusted users only. Message+ Download and Install for your computer - on Windows PC 10, Windows 8 or Windows 7 and Macintosh macOS 10 X, Mac 11 and above, 32/64-bit processor, we have you covered.

1. Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do.
4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
5. Restart your computer.
6. Restart your iPhone, iPad, or iPod touch.
7. Follow these additional steps for your Mac or Windows PC.
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

Additional steps for Mac

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1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
2. On your Mac, choose Finder > Preferences from the Finder menu bar, then click Sidebar at the top of the preferences window. Make sure that 'CDs, DVDs and iOS Devices' is checked.
3. Press and hold the Option key, then choose System Information from the Apple menu . From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.